COVID-19 - Important Message to Policyholders
Given recent events, Erie and Niagara is continually monitoring the evolving situation regarding COVID-19. The health and safety of our employees, agents, customers and business partners is of utmost importance. While some of our employees are working remotely and we have implemented a shift approach to limit the number of employees on premises, we are fully operational and available to assist with your insurance needs.
The most common questions we have received relate to payment accommodations and whether business interruption coverage is included for commercial policyholders. Please be guided by the following:
Payment Accommodations - We will be flexible in efforts to accommodate your needs with respect to alternate payment arrangements. You can contact the Erie and Niagara Accounting Department via phone (800) 234-9876 or email email@example.com to discuss options to defer your current installment(s) due, waive any related late fees or modify payment plans. For your convenience, payments can be made 24/7 via our website www.enia.com by credit/debit card or eCheck. Please note, you can also contact your agent directly for assistance and guidance on payment related matters.
Business Interruption - Coverage for business interruption is afforded when there is coverage for direct loss or damage to covered property such as buildings or business property which leads to the cessation of business operations. Illnesses to people do not constitute loss or damage to covered property. Consequently, there is no coverage for business interruption from COVID-19. If you feel your business has sustained a covered loss, you can submit your claim online 24/7 via our website www.enia.com
Thank you for your patience and understanding as we work through this difficult time together.