Contact Us

Erie and Niagara Insurance Association

Location Address:	8800 Sheridan Drive Williamsville, NY 14221
Mailing Address:	PO Box 9062 Williamsville, NY 14231-9062
Phone:	716-632-5433
Fax:	716-632-0410
HR Fax:	716-632-2460
Claims Fax:	716-632-9621
Office Hours:	8:15am – 4:30pm, Monday through Friday
After Hours and Weekends:	866-587-9820

Career Opportunities

Erie and Niagara Insurance has been serving the insurance needs of families and businesses in New York State for more than 150 years.

We offer a competitive benefits package including:

• Health, Dental and Vision insurance
• Life Insurance
• Short- and long-term disability insurance
• Supplemental benefit options
• 401k with up to 6% company match
• Pension
• Generous PTO
• Profit share and more!

Qualified candidates may submit their confidential resume and cover letter with salary requirements to Human Resources.

Interested in joining our team?  Explore the opportunities below:

 

Claims Assistant

Erie and Niagara is seeking a full-time Claims Assistant for our Claims Department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Responsible for processing daily incoming and outgoing claims mail, email and faxed material. Document files and/or systems accordingly.
• Responsible for setting up claims, including taking new loss reports, establishing claim files, obtaining policy information and inputting and/or documenting same within various computer systems.
• Responsible for documenting all file and/or system activity timely, clearly and concisely.
• Effectively communicate and build rapport with insureds, claimants, agents, internal and external colleagues and associated business partners.
• Responsible for timely and accurate indemnity and expense payment entries and processing via manual and system-based applications. Responsibilities include ensuring outgoing payments are delivered daily for mailing.
• Responsible for inputting indemnity and expense reserves timely and accurately within systems based on a predetermined scope of authority and/or as directed.
• Responsible for timely and accurate submission and reconciliation of claims via ISO for purposes of first party property (NYCRR 62.2.2) and third-party CMS reporting. Responsibilities include incorporating ISO responses within specific claim files and/or systems.
• Responsible for entering prepared responses to NYDFS, BBB and/or third-party formal complaints timely via NYDFS/BBB web site, portal and/or by other means dictated. Responsibility includes timely cataloging said responses in the appropriate claim system.
• Responsible for adding file markers (ie: reinsurance, subrogation, liability, property, litigation, CAT) and associated classifications within systems.
• Responsible for payment reconciliation (ie: Adjuster expense, subrogation).
• Responsible for preparing and distributing various claim reports to ENIA staff.
• Responsible for preparing training material in connection with Claim Assistant duties and functions, to include assistance with and or leading training exercises.
• Responsible for performing related administrative and/or technical tasks and duties as assigned by Claims Specialists and/or Director of Claims.

Qualifications:

• Associate’s degree is preferred
• INS Designation or pursuit thereof is required
• Demonstrated knowledge of insurance policy forms and coverages
• Proficient computer skills include Microsoft Word, Excel, and Outlook applications
• Must work well both independently and in a team environment.
• Strong verbal and written communication skills
• Detailed oriented, maintaining high level of accuracy
• Exercises good judgment when corresponding with agents, insureds and claimants
• Ability to maintain confidential information

Pay range for this position is $41,600 - $56,160 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Direct Bill Representative

Erie and Niagara Insurance Association is seeking a full Direct Bill Representative for our Accounting Department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Provide daily customer service to both agents and insureds regarding direct bill and other accounting questions.
• Process daily premium payments in an efficient and accurate manner. Including the opening, posting, scanning, and reconciliation of all payments received.
• Defer complex troubleshooting issues to the Senior Direct Bill Representative
• Troubleshoot errors (scanning / reconciliation).
• Responsible for reinstatements, refunds, cancellations and non-pay cancellations on a rotational basis.
• Responsible for month-end closing functions
• Special projects / assignments as dictated by Accounting Manager.

Qualifications:

• Minimum High School Diploma – or GED Equivalent
• Minimum 1-2 years financial experience required
• Basic Mathematical and Calculator skills
• Demonstrated proficiency with computer software including Windows Operating System, Excel and Outlook
• Must work well both independently and in a team environment
• Must be detailed oriented; maintaining high level of accuracy and provide follow-up as needed

Pay range for this position is $35,360 - $47,840 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Underwriter Administrator (Growth Potential!)

Erie and Niagara is seeking a full-time Underwriter Administrator for our Commercial Lines department. This is a great opportunity to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Requests information from agents as directed by Underwriters; Maintains diary on pending items to ensure that they are handled in a timely manner.
• Prepares and processes policy quotations as directed by Underwriters.
• Performs data entry of new applications, endorsements, reinstatements and cancellations into Policy Management System.
• Reviews, approves and processes endorsements and cancellations within scope of authority.
• Researches information to be utilized in the underwriting decision process; Gathers information on risks, organizes new files and forwards files to Underwriters.
• Processes Underwriter requested Formal Cancellations and Conditional Renewal Notices.
• Processes renewals on behalf of Underwriters.
• Responsible for the distribution of daily emails, faxes, and indexing procedures.
• Performs initial application review procedures for all lines of business.
• May attend onsite agency product training sessions.
• Reviews reports as directed by underwriting management.
• Performs other related duties as assigned by management, which may include providing back-up and support services to other areas of the company.

Qualifications:

• Associates degree preferred
• Proficient computer skills in a Windows based environment
• Ability to communicate effectively both orally and in written form
• Pursuit of INS Designation is required
• Must meet pre-established data entry test standards
• Must work effectively independently and in a team environment
• Ability to organize work, set priorities and meet deadlines

Pay range for this position is $35,360 - $41,600 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Underwriter Assistant

Erie and Niagara is seeking multiple full-time Underwriter Assistants for both our Commercial Lines Department and our Personal Lines Department. These are great opportunities to join an established WNY company with opportunities for advancement.

Employees may be eligible for a hybrid telecommuting schedule upon successful completion of a training period.

Responsibilities:

• Builds rapport with Agency Personnel offering friendly, courteous, and professional customer service.
• Assists in underwriting activities within the scope of authority.
• Reviews, approves, processes or refers policy endorsements requests.
• Reviews, approves, processes or refers policy cancellation or reinstatement requests.
• Reviews all necessary information for policy renewals to determine acceptability for continued coverage.
• Gathers information on new business/quotes to be utilized in the underwriting decision process and forward to Underwriters on a timely basis.
• Prepares and processes policy quotations as directed by Underwriters or within the scope of assigned authority.
• Researches information to be utilized in the underwriting decision process; Gathers information on risks.
• Performs other related duties as assigned by Underwriting Management.

Qualifications:

• Associate’s degree preferred
• Two years of demonstrated customer service experience is preferred
• Ability to use sound judgment and make decisions within established underwriting guidelines
• Proficient computer skills in a Windows based environment
• Demonstrated analytical, communication, and customer service skills
• Must work well both independently and in a team environment
• Demonstrated ability to communicate effectively both orally and in written form
• Ability to manage multiple tasks and responsibilities daily
• Willingness to pursue INS designation
• Demonstrates knowledge of, or the ability to learn, insurance industry terminology and laws as it pertains to assigned area

Pay range for this position is $41,600 - $49,920 annually depending on experience and qualifications of the selected candidate. The expected salary range for this position is displayed in accordance with the New York State Pay Transparency Law.

 

Erie and Niagara Insurance Association is proud to be an Equal Opportunity Employer.